Complaints procedure

Our complaints procedure

We aim to provide all our clients with the necessary legal expertise that they require. We recognise excellent client service as one of the main elements of our business. However, there may be certain circumstances where you feel we have not met your expectations and therefore wish to complain. If such circumstances arise and you wish to complain then our complaints procedure is:

The person dealing with your file will liaise with you to try and resolve any issues.

If you are not satisfied with the outcome of step 1, then you will need to contact our Complaints Partner, Mr Arshad Aziz. Mr Aziz will acknowledge receipt of your complaint within 3 working days of receipt. The complaint will be investigated and a reply will be sent to you within 14 days of the acknowledgement of the complaint setting out ways to resolve the concerns you have raised.

If you still remain dissatisfied with the response then you can contact the Legal Ombudsman. Their details are:

Address: Legal Ombudsman, Edward House, Quay Place, Birmingham, B1 2RA
Telephone Number: 0300 555 0333

* Please note that any complaint sent to the Legal Ombudsman is usually made within 6 months of the date of the letter by the Complaints Partner in step 2.

Right Legal Solicitors is regulated by the Solicitors Regulation Authority. If you are concerned that we haven’t adhered to the SRA Rules and Regulations you can report your concerns to the SRA:
Solicitors Regulation Authority
The Cube
199 Wharfside Street
B1 1RN
Telephone: 0370 606 2555